FAQ

FAQ

How clean is a Minute Suites?
How clean is a Minute Suites?

We are one of the cleanest places in the airport. Our company was founded by physicians and our cleaning protocols and procedures reflect that commitment to cleanliness. We use hospital-grade cleaning products and all of our staff are thoroughly trained to uphold our commitment to excellence in providing clean and sanitized suites to each of our guests.

Are Minute Suites a lounge or Club?

We are not a lounge or club. We provide completely private and clean suites to guests to nap, relax, or work on projects. We are the perfect place for you to social distance yourself at the airport.

Are you a spa? Do you offer massages?

We do not offer these services. We offer your own private retreat in the midst of the airport to safely and securely nap, relax, and/or work.

What are my options for suite sizes? Are there price differences for larger suites?

All of our suites at CLT, DTW, PHL, BNA, BWI, JFK, LGA, ATL, and DFW Terminal A are all the same size and price.

DFW Terminal D has two premier suites, Lone Star (medium) and Alamo (large), which hold extra space. The sofa and trundle in the Alamo suite are longer than those in the other suites. Prices are higher for premier suites. For specific rates, please contact us.

Another (DFW Terminal D) option is the combination of our Yellow Rose suite and Bluebonnet suite which have a connecting door that can be unlocked. This is ideal for groups and families.

*These suites are not available to be booked online, but can be reserved by calling (972) 973-4235.

Is the price per person?

No, the price is per suite and corresponds with the amount of time rented.

How many people can fit in a suite?

Two to four adults can comfortable relax in a suite.

 

*Our DFW location includes a mid-sized suite (Lone Star) with enough space to accommodate a cot, and a family-sized suite (Alamo) with enough space to accommodate two cots.

Do all suites include a restroom?

We offer restroom/showers. Showers can be rented for an additional fee in the ATL B24, JFK T4, DTW, & IAH and CLT locations. The Alamo suite at our DFW location has a connecting door to one of the two restrooms/showers if that addition is desired.

What's Included in a suite?

Our rooms include a sofa that transforms into a bed, a sound masking system, and personal thermostat allows for environmental control. We also offer temporary office space to guests. We offer complimentary Wifi and Smart TV’s.

How do I know if my booking is confirmed? Will I receive a confirmation number?

A confirmation email will be sent upon booking your reservation online. When creating your guest account online, please provide a valid email address where a confirmation email can be sent.

A valid credit or debit card must be saved to your account in order to ensure that your reservation will be held.

Can I book/reserve for someone other than myself?

Yes! The name on the card provided does not need to match the name on the reservation. The person checking in must be noted in the reservation, however, if under a different name.

If a flight crew or military discount is desired, application of such discount is only allowed after presenting a valid ID in person.

Can minors stay without an adult?

There is no age requirement to stay with us. We only ask that, as described above, the person checking in is able to provide personal identification and reservation confirmation details.

Is it clean? Safe?

Absolutely! As we were founded by doctors, our company has cleaning protocols similar to those found in hospitals and hotels.

Our reception areas and hallways are monitored by security cameras 24/7. Employees are also trained upon hire to properly handle emergency situations.

Each suite is able to be locked from the inside, so you can be assured that you are safe.

What types of payment do you accept?

We accept cash (U.S. Dollars), Visa, MasterCard, Discover, American Express, and JCB. A valid credit or debit card is required for every guest’s account.

Are crying babies allowed?

Yes, we welcome fussy babies! However, if the crying is loud enough to disturb someone in a neighboring suite (which is rarely an issue), we ask that you please step out into the terminal.

Do you offer an option for breastfeeding mothers?

Yes! Mothers who need to pump or breastfeed may utilize a suite with the first 30 minutes offered at no charge.

Are food and drinks allowed in a suite?

Food and beverages are allowed, however, if additional or extensive cleaning is required to prepare a suite for the next guest, a cleaning fee may be charged to the card on file. Please see your reservations Terms of Agreement.

Is smoking allowed in a suite or shower?

No, smoking is not allowed at any of our locations, as per airport and federal regulations. If a guest decides to ignore this policy, a smoking fee will be charged to the card on file and the local authorities may be called.

If I am able to board my stay flight, can my reservation be canceled without consequence?

With the best interest of all our guests in mind, Minute Suites does adhere to a strict cancellation policy as follows:

  • Hourly Reservations – All reservations other than overnight reservations must be cancelled prior to 3 hours before the scheduled arrival time to be eligible for a refund. If a reservation is cancelled less than 3 hours before the scheduled arrival time, no refund will be given.
  • Overnight Reservations – All overnight reservations must be cancelled prior to 12 hours before the scheduled arrive time to be eligible for a refund. If an overnight reservation is cancelled less than 12 hours before the scheduled arrival time, no refund will be given.

*We understand that many times air travel plans do not happen exactly as scheduled. However, we must strictly adhere to our cancellation policy in the best interest of all of our valued guests.

Do you have a late or no show policy?

Unless otherwise notified, Minute Suites reserves the right to cancel a reservation as a No-Show (in which case the entire stay amount is charged and will not be refunded) if you do not arrive within 15 minutes of your scheduled arrival time.

Are you hiring?

Please contact locations separately with new hire inquiries. We welcome all who are interested. We are an equal-opportunity employer.

Are you a franchise? Do you have investing opportunities?

Minute Suites, LLC is a privately owned company that does not have current franchising opportunities. If you are interested in becoming an investment partner, please contact us through the contact page of our website.